The Project

The BoardPro UI V2 introduced a revised information architecture (IA) compared to the previous version. In this new IA, the Committees page was moved under Organisation Settings. The product team wanted to test whether users could locate the Committees page easily, as it's essential to their navigation experience. Additionally, enabling board secretaries to efficiently add or purchase committees was a key goal, as this functionality directly impacts revenue.

My Role

• Defined research objectives and planned the study

• Recruited participants using data from LaunchDarkly and Intercom

• Created prototypes for new IA ideas

• Set up testing scenarios

• Conducted usability testing and prototype validation

• Synthesised findings and presented recommendations to the product team

Impact

1. Moving the Committees page to the main navigation helps board secretaries find and manage committees more efficiently.

2. Making it easier to add new committees helps board secretaries complete their tasks quickly, significantly increasing the software’s revenue through new committee purchases.